Last updated: March 2026
All-Financials ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
1. Information We Collect
We may collect the following personal information when you request a quote, contact us, or use our services:
- Full name, date of birth, and contact information (phone, email, address)
- Driver's licence information and driving history
- Vehicle information (make, model, year, VIN)
- Property details (address, type, value, claims history)
- Health information (for life and health insurance applications)
- Financial information relevant to insurance underwriting
- Any other information you voluntarily provide
2. How We Use Your Information
We use your personal information to:
- Obtain and compare insurance quotes from multiple carriers on your behalf
- Process insurance applications and policy changes
- Manage claims and provide claims assistance
- Communicate with you about your policies and services
- Comply with legal and regulatory obligations (RIBO, FSRA)
- Improve our services and website experience
3. How We Share Your Information
We may share your personal information with:
- Insurance carriers and underwriters (to obtain quotes and bind coverage)
- Claims adjusters and investigators (when processing claims)
- Regulatory bodies (RIBO, FSRA) as required by law
- Service providers who assist in our operations (e.g., email services)
We do not sell your personal information to third parties.
4. Consent
By providing your personal information through our website, phone, email, or in person, you consent to its collection, use, and disclosure as described in this policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encrypted communications, secure file storage, and limited access controls.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Insurance records are typically retained for a minimum of 7 years following the expiry or cancellation of a policy, in accordance with RIBO and regulatory requirements.
7. Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Withdraw consent (subject to legal or contractual limitations)
- File a complaint with the Office of the Privacy Commissioner of Canada
8. Cookies
Our website may use cookies and similar technologies to improve your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Bassem Ibrahim, CIM®, FCSI®, LLQP, RIBO, DMS, CPH®
All-Financials
Email: bassem@insurewithus.ca
Phone: [PENDING - replace before launch]